Built for E-commerce Companies
Customer Support With
Perfect Memory.
Misa is a self-learning customer support agent trained on your company’s memory. It sits between your helpdesk and e-com platform, learning from every resolved ticket so AI responses come from your actual history, not generic replies.
“My order #4821 hasn't arrived and it's been 5 days. Can you check on the status?”
“Hi Sarah! I've looked into order #4821 — it's in transit via USPS with delivery expected tomorrow. I'll follow up if anything changes.”
70% less
Reduction in human support time
Faster resolution
Close tickets before queues back up
Instant replies
First draft in under a second
AI confidence control
Set thresholds & smooth human handoff
Three layers of intelligence.
Misa builds a living knowledge graph from your support history, corrections, and product data.
Ingest
Connect Shopify and your helpdesk. Misa ingests past tickets, orders, and product catalogs into a compressed memory file.
Learn
Every time an agent edits or approves a response, Misa re-ranks what it retrieves. Your corrections become its training signal.
Respond
When a new ticket arrives, Misa searches your entire history in under a millisecond and drafts a response grounded in real resolutions.
Drowning in support tickets?
You don’t need another chatbot.
You need a memory powered agent.
Chatbots hallucinate. Misa retrieves. Every response is grounded in your real ticket history, product data, and agent-approved corrections.
Sub-millisecond retrieval
Our .mv2 format compresses thousands of tickets into a single file that searches in under a millisecond.
Self-Learning Agent
Misa self-corrects in real time so every ticket makes Misa smarter and future replies more accurate.
Multi-platform sync
Real-time webhooks from Shopify, Gorgias, Zendesk, and Slack keep your memory always current.
Knowledge base uploads
Upload PDFs, docs, and FAQs. Misa chunks, embeds, and indexes them alongside your ticket history.
Ready to supercharge your customer support?
Connect your store in 5 minutes.